Versão 1.2 · vigente a partir de 8 de outubro de 2026
Você pode cancelar a assinatura do 3DMU quando quiser, sem multa. Nos 14 dias seguintes a cada pagamento, recebe de volta tudo o que pagou, sem precisar justificar.
Como cancelar
Entre no 3DMU e abra Minha conta › Gerenciar assinatura.
Clique em Cancelar assinatura e confirme.
Você recebe a confirmação na hora, na tela e por e-mail.
Se preferir, escreva para contato@3dmedicaluniverse.com com o e-mail da sua conta. Fora do Brasil, você também pode cancelar pelo portal do Paddle, no link "Manage subscription" do seu recibo. Depois do cancelamento, não há novas cobranças, e o acesso continua até o fim do período já pago.
Reembolso em 14 dias
Nos 14 dias seguintes a cada pagamento (primeira contratação, cada renovação ou a compra do acesso vitalício), você pode desistir e receber de volta o valor integral, mesmo que já tenha usado o serviço. No Brasil, esse prazo é maior do que os 7 dias do Código de Defesa do Consumidor (art. 49).
Em Minha conta › Gerenciar assinatura, clique em Desistir e receber o reembolso. Também vale pedir pelo e-mail de atendimento. Fora do Brasil, você também pode pedir diretamente ao Paddle, no link "Manage subscription" ou "Request refund" do recibo (paddle.net).
Confirmamos o pedido na hora. O acesso pago termina no mesmo momento.
Devolvemos o valor integral pelo mesmo meio de pagamento. Cartão (Brasil): pedimos o estorno ao Asaas no mesmo dia; ele aparece na fatura em até duas faturas, conforme o banco que emitiu o cartão. Pix: devolvemos para a conta que pagou em até 5 dias úteis. Fora do Brasil: o Paddle devolve ao meio de pagamento original em até 14 dias, conforme a política de reembolso do Paddle.
Depois dos 14 dias
O pagamento do período em curso não é devolvido. O cancelamento apenas interrompe as renovações: você continua com acesso até o fim do período já pago (mês ou ano), e não há nova cobrança.
Se um pagamento falhar
Se a cobrança de uma renovação não for paga, o acesso continua por 7 dias. Avisamos você por e-mail e no site, com o link para pagar ou trocar o cartão. Sem pagamento nesse prazo, a assinatura é cancelada, sem multa. Você pode assinar de novo quando quiser, e o seu progresso fica guardado por 12 meses.
Trocar de plano
Para passar do mensal para o anual, ou o contrário, cancele o plano atual e assine o novo quando o acesso pago terminar.
Contestação no cartão
Se você não reconhecer uma cobrança, fale primeiro conosco: resolvemos mais rápido do que o banco. Se a contestação for aberta direto no banco, a assinatura fica suspensa até a conclusão.
Atendimento
Collares Apoio à Educação Ltda., CNPJ 69.420.068/0001-26 · contato@3dmedicaluniverse.com · respondemos em até 5 dias.
Cancellation and refunds
Version 1.2 · effective from 8 October 2026
This is a translation of the Portuguese text, which prevails in case of difference.
You can cancel your 3DMU subscription at any time, with no penalty. Within 14 days of each payment, you get back everything you paid, no questions asked.
How to cancel
Sign in to 3DMU and open My account › Manage subscription.
Click Cancel subscription and confirm.
You get the confirmation immediately, on screen and by e-mail.
If you prefer, write to contato@3dmedicaluniverse.com from your account's e-mail address. Outside Brazil, you can also cancel in the Paddle portal, through the "Manage subscription" link in your receipt. After cancellation there are no further charges, and access continues until the end of the period already paid.
14-day refund
Within 14 days of each payment (the first purchase, each renewal, or the purchase of lifetime access), you may withdraw and get a full refund, even if you have already used the service. In Brazil, this period is longer than the 7 days of the Consumer Protection Code (art. 49).
In My account › Manage subscription, click Withdraw and get a refund. You can also ask by e-mail. Outside Brazil, you can also ask Paddle directly, through the "Manage subscription" or "Request refund" link in your receipt (paddle.net).
We confirm the request immediately. Paid access ends at the same moment.
We refund the full amount by the same payment method. Card (Brazil): we request the reversal from Asaas the same day; it appears on your statement within up to two billing cycles, depending on your card issuer. Pix: we return the money to the paying account within 5 business days. Outside Brazil: Paddle refunds the original payment method within 14 days, under Paddle's refund policy.
After the 14 days
The payment for the current period is not refunded. Cancelling only stops renewals: you keep access until the end of the period already paid (month or year), and there is no new charge.
If a payment fails
If a renewal charge is not paid, access continues for 7 days. We let you know by e-mail and on the site, with a link to pay or change your card. Without payment in that period, the subscription is cancelled, with no penalty. You can subscribe again whenever you like, and your progress is kept for 12 months.
Changing plans
To move from monthly to yearly, or the other way round, cancel your current plan and subscribe to the new one when your paid access ends.
Card disputes
If you do not recognise a charge, contact us first: we solve it faster than the bank. If a dispute is opened directly with the bank, the subscription is suspended until it is resolved.
Support
Collares Apoio à Educação Ltda., CNPJ 69.420.068/0001-26 · contato@3dmedicaluniverse.com · we reply within 5 days.
Opzegging en terugbetaling
Versie 1.2 · geldig vanaf 8 oktober 2026
Dit is een vertaling van de Portugese tekst, die bij verschillen voorgaat.
U kunt uw 3DMU-abonnement altijd opzeggen, zonder boete. Binnen 14 dagen na elke betaling krijgt u alles terug wat u hebt betaald, zonder opgave van reden.
Zo zegt u op
Log in op 3DMU en open Mijn account › Abonnement beheren.
Klik op Abonnement opzeggen en bevestig.
U krijgt direct een bevestiging, op het scherm en per e-mail.
U kunt ook schrijven naar contato@3dmedicaluniverse.com vanaf het e-mailadres van uw account. Buiten Brazilië kunt u ook opzeggen in het portaal van Paddle, via de link "Manage subscription" in uw betalingsbewijs. Na de opzegging volgen geen nieuwe betalingen, en de toegang loopt door tot het einde van de betaalde periode.
Terugbetaling binnen 14 dagen
Binnen 14 dagen na elke betaling (de eerste aankoop, elke verlenging of de aankoop van levenslange toegang) kunt u afzien en het volledige bedrag terugkrijgen, ook als u de dienst al hebt gebruikt. In Brazilië is deze termijn langer dan de 7 dagen van de consumentenwet (art. 49).
Klik in Mijn account › Abonnement beheren op Afzien en terugbetaling krijgen. U kunt het ook per e-mail vragen. Buiten Brazilië kunt u het ook rechtstreeks aan Paddle vragen, via de link "Manage subscription" of "Request refund" in uw betalingsbewijs (paddle.net).
Wij bevestigen het verzoek direct. De betaalde toegang eindigt op hetzelfde moment.
Wij betalen het volledige bedrag terug via dezelfde betaalwijze. Creditcard (Brazilië): wij vragen dezelfde dag de terugboeking aan bij Asaas; die verschijnt binnen uiterlijk twee afschriften, afhankelijk van de uitgever van uw kaart. Pix: wij storten het bedrag binnen 5 werkdagen terug op de rekening waarmee u betaalde. Buiten Brazilië: Paddle betaalt binnen 14 dagen terug op de oorspronkelijke betaalwijze, volgens het terugbetalingsbeleid van Paddle.
Na de 14 dagen
De betaling voor de lopende periode wordt niet terugbetaald. Opzeggen stopt alleen de verlengingen: u houdt toegang tot het einde van de betaalde periode (maand of jaar), zonder nieuwe betaling.
Als een betaling mislukt
Wordt de betaling van een verlenging niet voldaan, dan blijft de toegang 7 dagen bestaan. Wij laten het u per e-mail en op de site weten, met een link om te betalen of uw kaart te wijzigen. Zonder betaling binnen die termijn wordt het abonnement beëindigd, zonder boete. U kunt altijd opnieuw een abonnement nemen, en uw voortgang blijft 12 maanden bewaard.
Van abonnement wisselen
Om van maand- naar jaarabonnement te gaan, of omgekeerd, zegt u het huidige abonnement op en neemt u het nieuwe zodra de betaalde toegang afloopt.
Betwisting bij de kaartuitgever
Herkent u een betaling niet, neem dan eerst contact met ons op: wij lossen het sneller op dan de bank. Wordt een betwisting rechtstreeks bij de bank ingediend, dan wordt het abonnement opgeschort tot die is afgehandeld.
Klantenservice
Collares Apoio à Educação Ltda., CNPJ 69.420.068/0001-26 · contato@3dmedicaluniverse.com · wij antwoorden binnen 5 dagen.